Payments and messages

Payments

The screens never take payment. A pay link lets a shopper pay for a hand-off on their own phone.

Set the provider in Retail → Sales: your keys and webhook secret (write only; never shown again), and how long a pay link stays open (1 to 24 hours, default 24). Ateliq shows a webhook address to paste into your provider's settings.

How a pay-link sale completes:

1. The stylist creates a pay-link hand-off. The mirror shows a QR code, and the link goes to the shopper's phone.
2. The shopper pays with your provider.
3. Your provider tells Ateliq the payment succeeded (Razorpay: payment link paid; Stripe: checkout session completed). The hand-off is marked paid, and the shopper sees "Payment received. Show this code at the counter."
4. Refunds (Razorpay: refund processed; Stripe: charge refunded) are recorded against the hand-off, for kept and returned.

The hand-off ways a store offers follow its settings: hold and counter always; pay link when a provider is set; online cart when the store has a cart link.

Messages

Follow-ups and appointment messages go to opted-in shoppers only. See Follow-ups and consent for the rules.

• Email is sent from your own sender. Every marketing email carries a stop link and supports one-click unsubscribe.
• WhatsApp goes through your WhatsApp Business account, using message templates already approved in that account. WhatsApp is offered to shoppers only once it is connected.