Hand-off and paying

The screens never take payment. When a shopper is ready to buy, the stylist creates a hand-off: a code that carries the look, the visit and the associate who helped, wherever the shopper finishes.

Four ways to finish

Hold and counter are always offered. Pay link appears when a payment provider is set up, and online cart when the store has an online cart link. Without a payment provider, staff mark sales paid at the counter. See Payments and messages.

What a hand-off carries

• The way to finish, an anonymous visit id, and up to ten lines (product and size).
• The profile id only if the shopper chose to be remembered.
• Never a price from the screen. Head office prices the lines, and the screen shows the hand-off code (such as H-4KQ7ZD) and the total.
• Links are only ever secure (https) links.

Pieces whose price must be confirmed at the counter can only be held or paid at the counter.

In the store view

Hand-offs are open, paid, cancelled or expired. Staff see open hand-offs in the store view, and head office sees every store's in Sales. Staff can:

• Mark paid. This needs the associate who took the sale (their staff code) and, optionally, the till receipt number.
• Cancel a hand-off that won't go ahead.

Credit to the associate

Floor staff are a staff code (two to eight capital letters or digits) and a first name. The code credits "who helped" on a hand-off and "who took it" when marked paid. Answering a "Call a stylist" also records who went and how long the shopper waited.

Kept and returned

With your orders or a payment provider connected, each hand-off later becomes kept, partly returned or returned once the return window closes (30 days by default). See Insights and weekly reports.