The store view

The store view is a page for your staff, opened on a staff device in the store. It is not shown to shoppers, and the screens' kiosk access cannot open it. Head office sees the same hand-offs and appointments for every store in Retail → Sales.

What it shows

• Try-ons and purchases, and the jewellery attach rate.
• Most tried and least bought.
• Add-on and step-up rates: how often shoppers accepted a suggested add-on or a pricier alternative.
• Time to decide after a side-by-side comparison.
• Returning shoppers.
• Asked for, not found: searches that matched nothing in the store.
• Stylist calls, and the time shoppers waited.
• Prices and the feed: how fresh the catalogue and metal rates are.

What staff do here

• Answer a stylist call. Tap On it; Ateliq records who went and how long the shopper waited.
• Open hand-offs. Mark a hand-off paid (with the associate's staff code and, optionally, the till receipt number), or cancel it. See Hand-off.
• Today's appointments. The day's bridal and high-jewellery bookings for the store.

Store view or head office?

The store view is for today, in one store. Weekly reports, trends, lost demand across stores and anything that needs approval live in head office. See Insights and weekly reports.