Appointments

Shoppers book bridal and high-jewellery appointments from their phone, after the stylist suggests one or from the phone's menu.

Setting up

For each store, head office sets the opening hours and closed dates for appointments, and for each service its length, how much notice is needed, how far ahead shoppers can book, and how many appointments can run at once.

Booking

• The phone offers free slots for the next 14 days, in the store's local time.
• The shopper must be remembered, and gives a first name (up to 40 characters) and an optional note (up to 200). A note that looks like a phone number or an address is not stored.
• If someone else takes the slot first, the phone offers another.
• The shopper can cancel from their phone.

Messages

A confirmation, and a reminder about 24 hours before, go only to a confirmed follow-up channel, using an approved template. See Follow-ups and consent.

Running the day

• The store view lists today's appointments.
• In head office, the Sales tab shows today and the next 14 days in each store's local time. Store managers and head office mark each one done, no-show or cancelled. Head office assigns an associate.

The calendar link

Each store can have a private calendar link, made in the store's settings and shown once. Add it to Google Calendar or Outlook to see bookings there. It covers seven days back and 60 days ahead, and shows only the time, the service, the associate's code and the shopper's first initial.

Appointments are deleted 90 days after the slot.