Going live

When the store is set up and the screens are installed, run through this list with your store manager.

Before opening

• The store is active, and its screens show as Live in Devices.
• Each screen shows the right layout: mirror, counter or shop window.
• The camera and voice show as working for each screen.
• The catalogue on the screens is less than six hours old.
• The store's range, prices and stock look right on both screens. Spot-check a few pieces against your till.
• For jewellery, today's metal rate is confirmed for each metal, and a metal-rate piece shows its breakdown on About this piece.
• This week's trend board for the city is approved.
• Any offer or initiative for opening day is approved and inside its dates.
• The start screen shows your consent text and your privacy contacts.
• The stylist answers with your stylist's name, and refuses a piece you don't stock.
• Floor staff know their staff codes, how to answer Call a stylist in the store view, and how to mark a hand-off paid at the counter.
• A test hand-off works end to end: hold, counter, and pay link if you connected a provider.

The first week

• Watch Devices for quiet screens and blocked cameras. Alerts clear themselves once a screen reports again.
• Look at Asked for, not on the shelf after a few days. It shows what shoppers want that the store doesn't carry.
• Approve the first Monday's trend board and read the first weekly store report.
• Follow-up programmes stay off until you approve templates and switch a programme on. See Follow-ups and consent.

Getting help

We stay on call through the pilot. Write to pb@ateliq.co.