Devices and kiosk keys

Kiosk keys

A store's screens read the retail feed and send events with that store's kiosk key. The key alone tells head office which store and which workspace the screens belong to.

• Create: in the Stores tab, open the store's Kiosk keys and create a key with a label. This needs write access.
• Shown once: "Copy this key now. You won't see it again." Ateliq keeps only a one-way fingerprint and the last four characters.
• Last seen: each key shows when it was last used, or "not used yet".
• Revoke: a screen using a revoked key stops working straight away.
• Rotate: create a new key, put it on the store's screens, then revoke the old one.

We set the key on your screens when we install them. A kiosk key opens only the kiosk screens; it can't open head office or the store view.

The Devices tab

Every screen reports its camera, voice and connection each minute. The Devices tab refreshes every minute and shows, for each key:

• a state: Live, Quiet, Asleep (outside watch hours), Not connected yet, Revoked or Store paused;
• the last report, in store time;
• the app version and how old its copy of the catalogue is;
• events waiting to send;
• uptime over the last seven days of watch hours.

And for each screen: its layout (mirror, counter or window), the camera (Working, Not connected, Blocked or Not checked yet) and voice.

Alerts

Ateliq raises an alert when a kiosk or a screen goes quiet during watch hours, when a camera is blocked or disconnected, or when a store's catalogue is more than six hours old. Alerts also appear in your inbox and clear themselves once the screen reports again.

Set each store's watch hours, and how many minutes count as quiet, in the store's settings. See Stores, staff and roles.