Offline behaviour

Ateliq keeps working if the store's connection drops. The screen checks the connection every 15 seconds and treats two missed checks in a row (or the browser reporting offline) as offline.

Still works offline

• Browsing the catalogue and the rails
• Try-on, on the camera or on the model photo
• Captions
• The attract loop

Hidden until the connection is back

• Asking the stylist (the ask box and the microphone)
• Buy and hand-offs
• See it for real, the style photo and the style scan
• The phone QR code, follow-ups and appointments
• Design from cloth

Call a stylist becomes Ask a member of staff nearby, with a banner on the screen.

Queued and sent later

Visits, try-ons and votes on design concepts queue on the screen, up to 500 events or 24 hours, and are sent with their original times when the connection returns. Purchases, chat, hand-offs and stylist calls are never replayed.

What the screen keeps for offline use

The app itself, the store's settings, the catalogue, the tracking models and up to 800 product images. Nothing is kept for chat, the phone, admin, photos or voice. A screen must be online the first time it starts.

If head office is unreachable

If the screen can reach the internet but not head office, it keeps using the last good copy of the catalogue it received. An empty or failed update never wipes the catalogue. See The retail feed.